Refund and Returns Policy

Overview
We want you to be completely satisfied with your purchase from Flex Gear Pro. If for any reason you are not satisfied, please review our refund and return policy below to understand your options.

Returns

• Eligibility: You may request a return within 30 days from the date of delivery. Items must be returned in their original condition, unused, and with all original packaging and tags intact.
• Non-Returnable Items: Certain items, such as personalized or custom orders, may not be eligible for return. Please check the product description or contact us if you have questions regarding a specific item.

Refunds

• Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• If approved, your refund will be processed to the original payment method within [7–10 business days]. Please note that it may take additional time for the refund to be reflected on your account, depending on your bank or card issuer.
• Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., a defective or incorrect item).

Exchanges

• If you need to exchange an item for a different size, color, or model, please contact us at sales@flexgearpro.com to arrange the exchange.
• Exchanges are subject to product availability. If the requested product is unavailable, we will offer a refund.

Return Process

1. Contact Us: Email sales@flexgearpro.com or call +61 29 0991651 to notify us of your intention to return an item. Please include your order number and reason for the return.
2. Return Authorization: Once your request is reviewed, we will provide you with return instructions and, if applicable, a return merchandise authorization (RMA) number.
3. Ship Your Item: Pack the item securely and ship it to the address provided in the return instructions. We recommend using a trackable shipping service.
4. Inspection & Refund: After receiving and inspecting your return, we will notify you via email of the approval or rejection of your refund.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery at sales@flexgearpro.com or call +61 29 0991651. We will work with you to resolve the issue by offering a replacement, repair, or refund as appropriate.

Contact Us
If you have any questions about our refund and return policy, please contact us at:

• Email: sales@flexgearpro.com
• Phone: +61 29 0991651