How Does Delivery Work?
Standard delivery timeframes are currently 7 – 10 working days, while we carry out our stocktake. Nominated day deliveries will also be affected – please see calendars for available dates. Delivery timeframes below may be incorrect during this time period.
General Delivery FAQs
If we haven’t addressed your query here, contact us by phone (+61 29 0991651), email (sales@flexgearpro.com) or Live Chat and we’ll be happy to help.
What delivery options do we offer?
We offer the fastest delivery on fitness equipment in the AU! Delivery options vary depending on product and postcode – the best way to see delivery availability is to check the options at checkout. If you haven’t decided on your order yet, you will find a summary of our delivery options below.
Please note that standard deliveries may take longer during the festive period due to bank holidays. Next day and weekend deliveries may not always be available; please check the dates offered on the calendar at checkout to see when your order can be delivered.
| Standard | Standard delivery takes 7 – 10 working days. Extremely large pallet orders may take a couple of days longer at the moment. |
| Next day | Next day delivery is available for the majority of orders placed before 3.30pm, with the exception of large palletised orders. Choose next day delivery at checkout or nominate a preferred delivery date on the calendar. |
| Saturday | Saturday delivery is available on select orders (see checkout for availability). Place your order before 3.30pm on Friday to benefit from this delivery option. |
| Sunday | Sunday delivery is available on larger orders (bulky “two man” items such as treadmills, ellipticals and rowers). Place your order before 3.30pm on Friday to benefit from this delivery option. |
| Click and collect | Many in-stock items can be collected from our Fulham Gardens store same-day. Where this service is available, you will be able to select a collection slot at checkout. Please ensure your vehicle is large enough to accommodate the item (please contact us for box dimensions if you are unsure of this). Please bring your payment card and ID when collecting. We are unfortunately unable to offer V12 Finance, Paypal, Google Pay or Apple Pay payment methods for click and collect orders (including ex-display orders). |
What will my delivery cost?
Standard delivery is free for AU mainland orders over $500.
Express delivery (next day weekday and weekend) is available for an additional cost, which varies depending on product and postcode – carriage costs for express delivery will be made clear at checkout.
In rare circumstances, surcharges may apply to remote areas or products that ship directly from the manufacturer. Should this be the case, we will inform you before your order is dispatched.
Will you be able to deliver an Ex-Display product?
Ex-Display products must typically be collected built and unboxed from the location specified in the product listing, where a collection timeslot can be chosen at checkout. However, for some Fulham Gardens-based items, we can deliver the item if the delivery address is in close proximity to us (charges may apply to postcodes further away). Should this be the case, we will specify delivery availability on the product page.
Can my order be delivered upstairs or below the ground floor?
We offer upstairs or below ground floor delivery on some “two man” products. Where this option is applicable, it will be available at checkout. Unless an upstairs delivery has been chosen, the carrier will place the product into a ground floor room of your choice. This is subject to good and safe access. Please note: if the delivery team will need to use stairs to enter your property, you will need to select upstairs delivery where it is offered. Otherwise, carriers typically deliver to the ground floor of your home, with the exception of very large palletised orders which may be left kerbside or “one man” deliveries which are typically door to door.
Will I receive all of my items at once?
If you have ordered more than one item, it is likely that they will be delivered at the same time. However, on some occasions, you might receive them on different days and/or with different delivery companies. If some of the items in your basket are on a “next day” service, but other items are not, products are likely to be delivered on different days.
Will I receive updates about my delivery?
We will send you a dispatch notification as soon as your order is with the courier, then you will usually receive SMS / email updates directly from the courier delivering your order.
What time of day will my delivery take place?
Deliveries typically take place between 7am and 8pm. Some couriers are unable to give specific times for delivery but may provide you with an estimated window prior to the delivery via SMS/email.
Can I cancel my order before it is delivered?
If you wish to cancel your order, please email flexgearpro.com. Provided goods have not already left our warehouse, refunds will be processed within 48 hours.
Can you install my product?
We have a number of install options should you wish to have an expert put together your equipment. We can not offer next day installations – please refer to our install page for installation timescales.
Do you deliver internationally?
Please contact us prior to ordering online so we can advise on whether we can deliver to your location.