Shipping Policy

Order Processing

• All orders are processed within [1–3 business days] after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
• In the event of any delays, we will notify you via email or phone at the contact information provided.

Shipping Methods & Carriers

• We partner with reputable shipping carriers to ensure that your order is delivered safely and on time.
• Shipping options and costs are calculated at checkout based on your location and the weight/size of your order.

Delivery Estimates

• Domestic Shipping: Estimated delivery times within Australia range from [3–7 business days].
• International Shipping: Delivery times vary by destination and may take longer. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the recipient.
• Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Charges

• Shipping fees are calculated during the checkout process. Promotional offers or free shipping options may be available from time to time.
• In cases where an error in shipping cost calculation is identified, we will contact you to arrange payment or adjust your order accordingly.

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.

Lost, Damaged, or Stolen Shipments

• If your package is lost or arrives damaged, please contact us immediately at sales@flexgearpro.com or call +61 29 0991651.
• We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement shipment.

Contact Us
For any shipping-related inquiries or concerns, please contact our customer service team at:

• Email: sales@flexgearpro.com
• Phone: +61 29 0991651